FAQ

mena bh stc acquisition FAQs

February 2018

  1. Has stc Bahrain fully acquired mena bh?
    Yes, stc Bahrain has fully acquired mena bh and our goal is to provide you with an even greater level of service experience and support as part of our long term strategy. Your satisfaction is our highest priority. We officially welcome you on board as a part of the stc family.
  2. How does this affect me as a customer? Will I remain on the same plan and contract I have with mena bh?
    We will continue to honor your existing contract with mena bh. If any enhancements must be made to your plan, we will inform you of the offers ahead of making any change. Your satisfaction is a priority to us.
  3. Will there be any impact on my service and experience as a customer due to the acquisition?
    Our aim at stc Bahrain and mena bh is to continue providing our customers the highest quality of service. Over time we will be implementing some enhancements and improvement to the network which will allow you to benefit from a higher quality of service. In the meantime there will be no adverse impact on your service and experience.
  4. Am I expected to do anything throughout this process?
    This process will be entirely handled by us and will only require your involvement if we’re making enhancements to your existing plan and contract. In this case we will inform you prior to making any changes.
  5. What will happen when my contract ends?
    We will notify you on the changes if any before your contract ends. Rest assured that you will be enjoying new benefits and services on the fastest mobile network in the Kingdom.
  6. Who shall I contact for support?
    You can continue to contact mena bh's Call Centre number 07770 or visit any of the mena bh branches for the time being. In future we will also be serving mena bh customers at the stc call center and branches – you will be notified when this change occurs.